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EVENTS
QUOTE

Privacy Policy

This policy comes into effect on September 22, 2023.
Last updated: December 3, 2025.

Portes de Garage DVR inc. values your privacy. We are committed to complying with the legal provisions of the Act respecting the protection of personal information in the private sector (CQLR c P-39.1), commonly referred to in Quebec as Bill 25.

1. Context

Portes de Garage DVR inc., registered under the Quebec Enterprise Number (NEQ) 1162061213, is a privately owned, for-profit company incorporated as a corporation. We specialize primarily in sale, installation, repair and maintenance of all types of garage doors.

When you use our services, you entrust us with your personal information. We understand that this is a significant responsibility, and we take every possible measure to protect your data and provide you with control over it.

This Privacy Policy is designed to help you understand what information we collect, why we collect it, how long we retain it, how we protect it, and to explain how you can update, manage, export, and delete your personal information.

2. What types of personal information do we collect, and how do we collect it?

The personal information we collect, strictly necessary for the purposes determined before collection, is obtained in various ways, including through our different forms of communication (visual, verbal, written, etc.) and through interactions on our website.

The data collected must remain limited to the purposes for which they were obtained; these purposes cannot be modified once the collection has been completed (unless consent is obtained).

When you visit our website or contact us by phone, email, or other means, whether as a client, employee, consultant, member, supplier, or partner, we may collect several types of personal information, including:

Identity and contact information, such as:

  • First and last name
  • Job title/position
  • Address
  • Email
  • Phone number
  • Age, gender, ethnicity
  • Citizenship status
  • Information from identification documents
  • Photo, video, or audio recordings

Interaction and preference data, such as:

  • Data related to the use of our products and services
  • Data on website and application usage
  • Data regarding your interactions with us, including feedback, messages, and surveys

Financial and business information, such as:

  • Billing and shipping address
  • Payment information
  • Transaction history
  • Other similar information

Education and employment information, such as:

  • Resume
  • Education level, degrees, and professional certifications
  • Background checks
  • References
  • Medical condition
  • Employment history
  • Salary
  • Date of birth
  • Social insurance number
  • Banking information

Technical information, such as:

  • IP address
  • Type of device used
  • Operating system
  • Web browser used
  • Pages visited
  • Connection dates and times

Real estate project and property details, such as:

  • Project type
  • Budget
  • Region
  • Property type
  • Number of floors
  • Property value
  • Lot dimensions
  • Land area
  • Construction date
  • Data on maintenance or renovation work performed on the property
  • Plans, images, photos, and/or videos of the building
  • Other similar property-related data

Any other information you choose to provide to us.

Additionally, as explained in the following section, we use cookies to collect information about you.

3. Do we use cookies and other tracking technologies?

Our website uses cookies, but rest assured, they do not directly identify you. We use them to improve our services and analyze how our website is used.

These cookies collect technical information about your device, such as your IP address, device type, browser, operating system, pages visited, and the time and date of your visit. Enabling cookies is necessary for the proper functioning of our website.

In this policy, we explain what cookies are, how we use them, the types of cookies we use, the information we collect through them, how we use this information, and how you can manage your cookie settings.

WHAT ARE COOKIES?
A cookie is a small, simple file sent with the pages of this website and stored on your device when the website loads in your browser. These cookies help us ensure the website functions properly, make it more secure, provide a better user experience, understand how the website performs, and analyze what needs improvement. The information stored in cookies may be sent back to our servers or third-party servers during future visits.

HOW DO WE USE COOKIES?
Like most online services, we use both first-party and third-party cookies for various purposes. First-party cookies are primarily essential for the proper functioning of the website and do not collect any personally identifiable data.

Third-party cookies, on the other hand, serve multiple purposes. They help us evaluate our website’s performance, understand how users interact with it, ensure the security of our services, display ads relevant to your interests, and enhance your overall user experience. They also contribute to making future interactions with our website more efficient.

PLACED COOKIES:

Google Adsense

Statistics, Marketing

Usage

We use Google Adsense for showing advertisements. Read more about Google Adsense

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Statistics

Name
_gcl_ls
Expiration
Function
Store and track interaction

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more about Elementor

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

Cerber Security & Anti-Spam

Functional

Usage

We use Cerber Security & Anti-Spam for security and fraud prevention. Read more about Cerber Security & Anti-Spam

Sharing data

For more information, please read the Cerber Security & Anti-Spam Privacy Statement.

Functional

Name
cerber_groove
Expiration
1 year
Function
Provide protection against hackers
Name
cerber_groove_x_*
Expiration
2 weeks
Function
Provide protection against hackers

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users
Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_policy_id
Expiration
90 days
Function
Store accepted cookie policy ID
Name
cmplz_marketing
Expiration
90 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
90 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
90 days
Function
Store cookie consent preferences
Name
cmplz_functional
Expiration
90 days
Function
Store cookie consent preferences
Name
cmplz_consented_services
Expiration
90 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
90 days
Function
Store if the cookie banner has been dismissed
Name
cmplz_cookie_data
Expiration
90 days
Function
Store information about cookies that have been detected on the site

Polylang

Functional

Usage

We use Polylang for locale management. Read more about Polylang

Sharing data

This data is not shared with third parties.

Functional

Name
pll_language
Expiration
persistent
Function
Store language settings

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

Google reCAPTCHA

Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Google Maps

Marketing

Usage

We use Google Maps for maps display. Read more about Google Maps

Sharing data

For more information, please read the Google Maps Privacy Statement.

Marketing

Name
Google Maps API
Expiration
expires immediately
Function
Read user IP address

Facebook

Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons. Read more about Facebook

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing

Name
_fbc
Expiration
2 years
Function
Store last visit
Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
_fbp
Expiration
3 months
Function
Store and track visits across websites
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details

Functional

Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active

Mixpanel

Purpose pending investigation

Usage

We use Mixpanel for website statistics. Read more about Mixpanel

Sharing data

For more information, please read the Mixpanel Privacy Statement.

Purpose pending investigation

Name
*_mixpanel
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
e_kit-elements-defaults
Expiration
Function
Name
wp_cerber_vtab_activeundefined
Expiration
Function
Name
mp_gen_new_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
mp_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
adobeCleanFontAdded
Expiration
Function
Name
pkufVqYjI
Expiration
Function
Name
aIseEP
Expiration
Function
Name
zinyIxfJceH-
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
wordpress_logged_in_*
Expiration
Function

HOW TO ENABLE, DISABLE, AND DELETE COOKIES?

You can change your cookie consent settings at any time by clicking on the Manage Consent tab at the bottom left of the screen, or by using the table below to update your preferences or withdraw your consent immediately.

You also have the option to modify your Internet browser settings to automatically or manually block and delete cookies. For more information on this, please refer to the instructions in your browser’s help section or visit www.allaboutcookies.org to learn more about configuring or modifying your browser.

— Please note that this website may not function properly if you disable all cookies. —

4. How do we collect your consent?

COOKIES
Your consent is required as soon as you access the website. By clicking “Accept”, you agree to the use of cookies, which may collect certain personal data to optimize your experience on our website. You can modify your consent at any time by adjusting your web browser preferences or by clicking on the Manage Consent tab located at the bottom left of the screen.

FORMS
By filling out and submitting any form on our website or applications, you consent to our use of your data for the associated service. If sensitive data is required, a checkbox for consent will be provided. We are not responsible for registration errors, typos, or spelling mistakes entered in our forms.

BY PHONE
By giving your consent over the phone, you authorize us to use the information you provide during the phone conversation for the discussed service or transaction. If sensitive data is required, you will be informed and must give explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.

BY EMAIL
By giving your consent via email, you authorize us to use the email address you provided to contact you and provide information regarding our products, services, or specific communications you have requested. Your email consent will be recorded for future reference. If sensitive data needs to be collected through this channel, you will be duly informed and must provide explicit consent. You have the right to withdraw this consent at any time by contacting our Privacy Officer.

IN PERSON
When you give your consent in person, you authorize us to collect and use your personal data for the specific needs of the current transaction or service. Your consent may be obtained through a signature, a verbal statement, or direct interaction. If the collection of sensitive data is required during this interaction, you will be fully informed, and your explicit consent will be required. You have the right to withdraw this consent at any time by informing our staff in person or following the appropriate procedures.

5. How do we use your personal information?

We only use personal information that is necessary to fulfill the purposes stated in this policy or otherwise disclosed at the time of collection.

Generally, we will request your consent when collecting your personal information. If we wish to use your personal data for a purpose not indicated at the time of collection, we will ask for your consent before using this information for the new purpose.

We use the collected information for the following purposes:

  • To communicate with you or your company;
  • To identify and authenticate you;
  • To verify the accuracy of your personal information;
  • To process and respond to your inquiries and requests and/or follow up;
  • To provide the requested product, service, or information;
  • To carry out business operations;
  • To offer customer service;
  • To send updates, notifications, and alerts;
  • To create and maintain our customer and supplier accounts;
  • To process payments and collect outstanding debts;
  • To send transactional messages (orders, deliveries, pickups, confirmations, etc.);
  • To offer products and services that meet your needs;
  • To collect statistics;
  • To show you advertisements related to your areas of interest;
  • To personalize the content of our website;
  • To better understand your needs and preferences;
  • To recruit staff and process applications;
  • To train our employees;
  • To ensure payroll system operation;
  • To detect errors, fraud, theft, and other illegal activities;
  • Any other purposes for which you have otherwise provided your consent.

We commit to not using your personal data for unspecified purposes without obtaining your prior consent. You have the right to control the use of your personal data and revoke your consent at any time, in accordance with our Privacy Policy.

6. To whom do we disclose your personal information?

SERVICE PROVIDERS AND THIRD PARTIES
Although we strive to avoid sharing your personal information with third parties, we may engage service providers to perform various tasks on our behalf. This may include IT management and security, marketing, data analysis, hosting, and storage. We only provide them with the personal information strictly necessary for the performance of their tasks.

WEB HOSTING AND EMAILS
We use the expertise and services of Optilog Informatique Inc. for our website hosting and management. The servers used are located in Quebec.

We use Microsoft 365 services for email hosting and management. The servers used are located in Canada. As this is a third-party service, please refer to their privacy policy on their website: [https://privacy.microsoft.com/en-US/privacystatement].

SOCIAL MEDIA
When you interact with us through social media platforms such as our Facebook, Instagram, or X pages, the personal information you provide is shared with the social media networks themselves, not with us. This information is subject to the privacy policy of the respective social media platforms. Please note that any information you post on social media may become public.

MANAGEMENT SOFTWARE
We use various management software to oversee different aspects of our business, such as accounting, communication, letter and notice dispatching, report generation, and the preparation of statements and declarations. Since these services are provided by third parties, please consult their Privacy Policy.

GOOGLE ANALYTICS
We use Google Analytics to analyze user behavior on our website. Google Analytics anonymizes data by truncating part of your IP address. The cookies used by Google Analytics expire two years after your last visit to our website. For more information, please consult their data privacy policy. You can disable Google Analytics by clicking on the Manage consent tab at the bottom left of the screen.

GOOGLE ADS
We use Google Ads to present ads based on your interests using data we share with Google. Google Ads may collect information about your browsing behavior to personalize the ads you see. To learn more about how Google Ads uses your personal data, you can visit the Google Safety Center. You can disable Google Ads cookies in your browser preferences or by clicking on the Manage consent tab at the bottom left of the screen.

OTHER THIRD PARTIES
We may disclose your personal information when we believe such disclosure is authorized, necessary, or appropriate under applicable laws, including:

  • To respond to requests from public and governmental authorities;
  • To protect our business activities;
  • To comply with legal proceedings;
  • To protect our rights, privacy, security, and property, as well as yours or those of third parties;
  • To enable us to pursue available legal remedies or limit any potential damages.

7. How long do we retain your personal information?

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or used, or as permitted or required by applicable laws. The criteria used to determine our retention periods include legal obligations (e.g., some laws require us to retain records of transactions for a certain period before deletion).

When this information is no longer needed for business purposes, we take reasonable steps to permanently destroy or anonymize it.

8. How do we protect your personal information?

We implement physical, organizational, contractual, and technological security measures to protect your personal information against loss, theft, unauthorized access, and misuse. Only authorized employees and individuals who need this information for business and legal reasons have access to it. They are trained and required to maintain the confidentiality of your data.

We have also implemented specific procedures and resources to document and manage security incidents under the best possible conditions.

However, as no mechanism can guarantee absolute security, there is always some risk when using the Internet to transmit personal information.

9. Do we collect personal information from children?

Our products and services are not intended for children, and we do not knowingly collect personal data from minors. If you are a minor (under 14 in Quebec), please do not provide us with personal data without explicit parental or guardian consent.

If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us.

If we discover that we have unintentionally collected personal data from minors without verified parental consent, we will take immediate steps to delete this information.

10. How can you review, update, or delete the personal information we collect from you?

At any time, you have the right to access and rectify your personal information. You may request to review, modify the use of, correct, or delete your personal data. Please submit your request to our Privacy Officer listed below.

We will respond to your request within a maximum of thirty (30) days from the date of receipt of the written request, in a structured and commonly used technological format. However, processing fees may apply.

11. Modifications and updates to this policy

We reserve the right to revise this policy at any time, based on the evolution of our activities, applicable laws, the availability of new technologies, or the introduction of new products, services, or features.

When changes are made, the date of the last update will be revised and displayed at the top of this policy. We encourage you to regularly review the policy to stay informed about any modifications.

If you do not agree with any changes made to the policy, you have the option to close your account and stop using our services. In some cases, you may also choose to opt out. By continuing to use our services, including our website, after the publication or communication of a modification, you signify your acceptance and consent to the revised policy terms.

12. How can you contact us regarding this policy?

If you have concerns, questions, requests, complaints, or comments regarding our Privacy Policy or the management of your personal information, please contact our Privacy Officer:

Dave Rhéaume
President
450-504-5014
info@portedvr.com

Portes de Garage DVR inc.

4322, boulevard de la Grande-Allée
Boisbriand (Québec) CANADA
J7H 1M9

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